Debt Collection

The Debt Collectors Act
This course is a “must” for ALL new Debt Recovery Agents and Collection Business owners. We cover and concentrate on practical issues that govern the Debt Collector and are of the utmost importance, both to the business and individuals, who are registered with the Council for Debt Collectors. Being vicariously liable for the actions of your agents and collectors could lead to a charge of improper conduct in the disciplinary process - you should know how to prevent this.
Per Delegate - R 1,750 ex VAT
Tools for Telephone Collections
Dynamic, vigorous and energetic is what every healthy call centre environment strives for. We remind your agents of the importance of their role, how to rehabilitate debtors through positive verbalisation and building relationships, the debtor today is our potential client in future, creating a culture of making payment and preventing any defences. The outcomes of this workshop: Breaking old habits - Sales and Service approach - Negotiating and using persuasion - Selling the benefits for making payment - Handle difficult situations and dealing with objections – Listen Actively - Asking the right questions - Understanding Legislation & Regulations and educate consumers about the consequences – make decisions with confidence – reach an agreement - follow up effectively - put the responsibility back on the consumer. See the return on your investment, bring back that magical spark and enthusiasm to be the best collection agent you can be.
Master Class - R 1,250 ex VAT


Contracts (SLA’s) with Clients - Master Class

Trust Accounting - Master Class

Disciplinary Hearings - Master Class

Debt Collectors Code of Conduct - Master Class

Fees and Expenses (annex B) - Master Class
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