We are building a “Tool Box” for the Credit and Collections Industry
Visit this page regularly as we will be adding “tools” and “skills” on an on-going basis
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Communication Skills for Effective Telephone Collections

Click on the picture to view and listen to our new eLearning on-line course. The course is developed for the trying times call centre agents has to cope with being “home base” and the effects that COVID-19 has on the consumers’ ability to repay outstanding debt.

The course takes no more than 10 days (spending an hour a day) on our eLearning platform. The course is accredited by the Federation of Credit Management and once completed with a score of no less than 70% a certificate of successful completion will be issued on-line.

The course fee: R 1,750 ex Vat per Delegate — July 2020 special only R 975 …... view the course

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Bringing e-Mobility to the Field Agent

It is not just for being "out there" to collect.
It is for being "out there" but still be "in contact"

Falcon Software (Pty) Ltd has developed the Falcon App to enable Field Agents and Legal Consultants to manage their meetings with customers and debtors outside the office.

Falcon Software is a member of the FutureSoft Group of Companies and its App can be used as a stand-alone product or as an integrated solution, linking into FutureSoft’s well-known Excalibur Debt Collection Software.

Use a cellphone or tablet to manage your appointments with the advanced route planner.
Have the customer sign documents on-screen and see them simply synchronise back to your server.
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The Debt Collectors Act

This course is “must” for ALL new Debt Recovery Agents and Collection Business owners. We cover and concentrate on practical issues that govern the Debt Collector and these are of the utmost importance, both to the business and individuals. Being vicariously liable for the actions of your agents and collectors could lead to a charge of improper conduct in the disciplinary process. Important you stay compliant and avoid penalties.

The course takes no more than 10 days (spending an hour a day) on our eLearning platform. The course is accredited by the Federation of Credit Management and once completed with a score of no less than 70% a certificate of successful completion will be issued on-line.

Per Delegate - R 1,750 ex VAT - Discounts apply if a company book more than 5 delegates.



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The National Credit Act
The Consumer Protection Act

These courses will give you all you need to know about these 2 pieces of Legislation.

The course takes no more than 10 days (spending an hour a day) on our eLearning platform. The course is accredited by the Federation of Credit Management and once completed with a score of no less than 70% a certificate of successful completion will be issued on-line.

Per Delegate - R 1,750 ex VAT - Discounts apply if a company book more than 5 delegates.

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View all online eLearning Courses

Interested to join in?
Do you need more info?
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get a quote

Credit Management
Interested in enhancing your career into the broader Credit Management arena?

Course Fees per Delegate ex VAT
  • Principals of Credit Management - R 2,750
  • Consumer Credit Management - R 3,250
  • Trade Credit Management - R 3,250
  • Export Credit Management - R 3,250
  • Impact of Trade Credit on Cashflow - R 2,750
  • Impact of Trade Credit on Balance Sheets - R 3,250
Duration
Investing an hour a day, for 30 to 60 days, will see you complete a course.
Entry Requirements
Your academic and/or practical experience will be evaluated to see if you should start with Principals of Credit Management as a
pre-requisite for Consumer, Trade and Export Credit Management.
Outcome
The skills acquisition will be monitored by means of formative assignments during the course and a final summative assignment at the end. A certificate for successful completion will be issued on-line after completion of each course. All courses are inclusive of 2 months User Fees on the CR eLearning platform but exclusive of VAT.
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