The Debt Collectors Act - Proficiency Course
Contracts (SLA’s) with Clients -
Master Class
Trust Accounting -
Master Class
Disciplinary Hearings -
Master Class
Code of Conduct -
Master Class
Fees and Expenses (annexure B) -
Master Class

The National Credit Act - Proficiency Course

Debt Review -
Proficiency Course
Debt Counselling -
Master Class

Tools for Telephone Collections - Proficiency Course

ABC’s of Supervising - click for content
Active Listening
Articulate
Advanced Project Management
Advanced Skills for the Practical Trainer
Anger Management: Understanding Anger
Becoming Management Material
Building Relationships for Success in Sales
Building Better Teams
Building Your Self Esteem and Assertiveness Skills
Bullying in the Workplace
Business Ethics for the Office
Business Etiquette: Gaining That Extra Edge
Business Writing That Works
BZ testing
Communication Strategies
Conflict Resolution: Dealing With Difficult People
Creative Thinking and Innovation
Critical Thinking
Customer Service Training: Critical Elements of Customer Service
Call Center Training: Sales and Customer Service Training for Call Center Agents
Change Management: Change and How to Deal With It
Coaching and Mentoring
Conflict Resolution: Getting Along In The Workplace
Creating a Positive Work Environment
Creating Winning Proposals
Crisis Management
CRM: An Introduction to Customer Relationship Management
Delegation: The Art Of Delegating Effectively
Emotional Intelligence
Getting Stuff Done: Personal Development Boot Camp
Goal Setting
Human Resources Training: HR for the Non-HR Manager
Influence and Persuasion
Intermediate Project Management
Leadership Skills for Supervisors: Communication, Coaching, and Conflict
Motivation Training: Motivating Your Workforce
Managing Difficult Conversations
Orientation Handbook: Getting Employees Off to a Good Start
Performance Management: Managing Employee Performance
Project Management: All You Need to Know
Project Management Fundamentals
Project Management Training: Understanding Project Management
Professional Supervisor
Project Planning: All You Need to Know
Risk Management
Self-Leadership
Skills for the Administrative Assistant
Strategic Planning
Stress Management
Survival Skills for the New Trainer
Time Management: Get Organised for Peak Performance
Team Building: Developing High Performance Teams
The Practical Trainer
The Professional Supervisor
Using Activities to Make Training Fun
Workplace Harassment: What It Is and What to Do About It
Workplace Success: Seven Key Skills You'll Need
Workplace Violence: How to Manage Anger and Violence in the Workplace
Writing Reports and Proposals
Women and Leadership: Owning Your Strengths and Skills