Corporate Rebels

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Credit Industry
The industry is made up of various sections as indicated below.
Also visit the Soft Skills section for more.

Credit Management
Accounts Receivable Management (ARM) - Proficiency Course
ARM - Master Class
ABC’s of Supervising - Proficiency Course
Professional Supervisor -
Master Class
Credit Providers
The National Credit Act - Proficiency Course
Debt Review Agent - Proficiency Course
Debt Review - Master Class
Debt Recovery Agents
The Debt Collectors Act - Proficiency Course
Contracts (SLA’s) with Clients - Master Class
Trust Accounting - Master Class
Disciplinary Hearings
- Master Class
Code of Conduct
- Master Class
Fees and Expenses (annexure B)
- Master Class
Collections and Recoveries
Tools for Telephone Collections - Proficiency Course
Managing Difficult Conversations
Conflict Resolution: Dealing With Difficult People
Active Listening
Communication Strategies