The Debt Collectors Act - Proficiency Course
Contracts (SLA’s) with Clients - Master Class
Trust Accounting - Master Class
Disciplinary Hearings - Master Class
Code of Conduct - Master Class
Fees and Expenses (annexure B) - Master Class

ABC’s of Supervising - Proficiency Course
Professional Supervisor - Master Class

The National Credit Act - Proficiency Course
Debt Review - Proficiency Course
Debt Counselling - Master Class

Tools for Telephone Collections - Proficiency Course
Managing Difficult Conversations - Proficiency Course
Conflict Resolution: Dealing With Difficult People - Proficiency Course
Active Listening - Proficiency Course
Communication Strategies - Proficiency Course